Preface

In global customer service, time is conversion rate. An excellent customer service officer not only responds quickly, but also maintains professional content and a consistent tone.
However, manually searching, copying, and editing words is often time-consuming and labor-intensive.
Dingliao Intelligent Customer Service Assistant provides a set of efficient and lightweight speech library and management functions to help customer service accurately extract content from the complicated information, quickly call it, and achieve high-quality dialogue output.

From "cannot be found" to "one-click call", the core of efficiency improvement in speech management

Traditional customer service often requires searching for words in documents or tables, which is a cumbersome and inefficient process.
Dingliao’s Huashu library system supports multi-level classification management and keyword retrieval :

Grouping can be customized, such as "pre-sales consultation", "after-sales processing", "activity response", etc.;

Quickly locate content through keywords to avoid repeated input;

Supports number sorting so that frequently used words are always displayed first.

This kind of structured management makes the daily work of customer service clearer and makes the response process more organized.
Whether it is an individual user or a small customer service team, they can flexibly organize content according to their own business scenarios.

More flexible call skills - shortcut keys and one-click sending to fully improve efficiency

Dingliao understands the importance of "second-level response".
In order to make customer service more efficient when responding on multiple platforms, Dingchao supports multiple calling methods:

Shortcut key trigger : Enter a custom shortcut key command to quickly pop up relevant words;

One-click sending : No need to copy and paste, just click on the words and it will be automatically sent to the current window;

Window adsorption combined with calling : When adsorbing the chat interface, the content can be called and sent immediately without interrupting the rhythm of the conversation.

This flexible design allows customer service personnel to complete high-quality replies without leaving the conversation window, significantly reducing operation paths and thinking costs.

Make conversation more "live" - ​​support content import, classification, editing and multi-language applications

Dingliao not only helps you store and recall words, but also makes content management flexible:

Supports import and export of TXT, CSV, Excel and other formats , making it easy to quickly build a personal vocabulary library;

Supports classification and renaming to keep content tidy;

Supports speech preview and multi-language conversion , making it easy to instantly call the appropriate language version during cross-border communication.

For global customer service, Dingliao is not only a management tool, but also a “communication information center”.
Every efficient reply is a reflection of the brand's professionalism.

Conclusion

A standardized vocabulary library is the basis for efficient and professional customer service.
Through flexible management and call design, Dingliao allows customer service to always maintain consistency and speed in multi-platform and multi-language communication.
This is not only a tool, but also a new way of working - making your communication more orderly, efficient and professional.

FAQ

Can Dingliao’s vocabulary library be managed in categories?
Supports free classification and sorting, and can flexibly organize content according to business type.

Does batch import support?
Supports TExcel format import and export, making it easy to quickly create a vocabulary library.

Can I use words directly in the adsorption window?
Yes, Dingchao supports calling and sending words with one click in the adsorption window.

Dingchao is a must-have smart reply tool for global marketing customer service. It supports automatic adsorption of multiple international chat platforms and browser windows, allowing customer service teams to efficiently manage cross-platform conversations and quickly respond to customer needs.
Whether it is brand overseas, cross-border marketing, or multi-account customer service collaboration, Dingliao can make communication more efficient.
👉 Try Dingliao Intelligent Customer Service Assistant now