Core Features
Six Core Features to Boost Customer Service Efficiency
Auto WinAttach
Smart chat window with auto-snap and preset script library.
Quick Reply
Free up customer service manpower to focus on complex and high-value inquiries.
Script Library
Rich templates with custom categories for instant replies
Multi-Language
Built-in accurate translation for seamless communication without switching tools.
AI-Enhanced Scripts
AI-powered / Automatically generates high-quality scripts to enhance conversation and boost conversions.
Multi-Platform Support
Compatible with multiple global marketing chat platforms for effortless communication everywhere.
Solve Traditional Customer Service Problems
DingChat solves your customer service challenges
Traditional Pain Points
Delayed responses
Missing critical customer engagement windows
Repetitive questions drain time and energy
Declining response efficiency and quality
Unpolished and ineffective scripts
Customer feedback: "unclear" or "lacking warmth"
Mistakes happen with complex or new queries
Customer experience suffers
Cross-language time-consuming
Rely on manual translation for foreign clients
DingChat Solutions
Instant Response
One-click replies - 80% faster response times
Custom Shortcuts
Instant FAQ responses for maximum efficiency
AI intelligent optimization of reply content
Clear, professional, and marketing-ready
AI auto-reply
Auto offers best replies for complex queries
Built-in precise multilingual translation
One tool for all global support needs
Why Choose DingChat?
DingChat is a must-have for global marketing support, offering quick replies, AI auto-reply, and multilingual translation. Free core features—boost efficiency now
Supported platforms
WhatsApp
Facebook
LINE
Telegram
Instagram
Twitter
Skype
Linkedin
WeChat
Discord
Viber
SnapChat
KakaoTalk
Tiktok
Shopee
Shopify
Aliexpress
Lazada
Mercado Libre
Chrome
Edge
Platforms growing
Use Cases
E-commerce, inquiries, or customer support—DingChat delivers professional support solutions for any field
E-com Sales
Pain Points
During sales events, customer messages flood in, overwhelming support teams and causing delays that lead to customer loss.
DingChat Value
Preset scripts, one-click replies, and support for media and attachments help customer service handle inquiries easily and efficiently.
Global Trade Marketing
Pain Points
In foreign trade, manually translating customer communication is time-consuming, error-prone, and often leads to unclear or inaccurate feedback.
DingChat Value
One-click translation and AI-polished messages, plus global emoji support for smoother, more professional communication.
Service Inquiry
Pain Points
Handling inquiries across multiple platforms and products is complex, making it hard to respond quickly and accurately.
DingChat Value
Classify and sort scripts by platform and product, with keyword search to quickly find the right response and boost reply efficiency.
E-com Pro
Trade Rep
SMM Team
Customer Care
Brand Marketing Manager
CS Assistant
Basic Features Free Forever
Total Services 1.2w+ Global Marketing Team
Total Services 1.2w+ Global Marketing Team
News
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