Preface

In customer service positions with high-frequency communication, efficiency is the first competitiveness.
Dingliao Intelligent Customer Service Assistant takes "efficient speech management" as its core to help customer service staff quickly organize, retrieve and call common speech phrases, making responses faster and expressions more unified.

Unified management of commonly used phrases to improve work rhythm

Whether it is e-commerce customer service or social platform customer service, they are inseparable from standardized speaking skills.
Dingchao allows users to centrally manage common replies scattered everywhere:

Customized classification structure, clearly visible;

Supports sorting by number, so that commonly used phrases are always on top;

Supports editing notes for quick identification.

Through these functions, customer service no longer needs to manually copy and paste, greatly reducing the time for repeated operations.

Quick call and one-click sending make replying more efficient

Dingliao's phrase library is deeply integrated with the adsorption window, and customer service can directly call up and send phrases on any platform.
In actual use, you can:

Directly click on the corresponding phrase to send the content;

Use shortcut keys to send content directly;

Preview and edit with one click in the snap sidebar.

In this way, customer service always maintains a smooth experience when handling multi-platform messages, without having to switch windows or missing customer messages.

Flexible import and export make content management more convenient

Dingchao supports multi-format import and export, helping customer service quickly create initial information:

Old versions of Hua Shu can be imported in batches as Excel files;

You can also export and back up existing words or share them with others;

Easily keep content neat and organized with sorting and grouping functions.

This function is especially useful for customer service personnel who frequently update promotions and template replies, saving time and facilitating maintenance.

Conclusion

Dingchao makes "replying" from tedious to easy.
Whether it is daily customer service work or cross-border communication scenarios, efficient speech management can help you save time, reduce errors, and improve professionalism.
This is not only a tool, but also a new way of intelligent customer service work.

FAQ

Can Dingliao’s vocabulary library be quickly imported?
Supports batch import of Excel files to create a collection of speaking skills at once.

Can it be used in multiple windows?
Yes, Dingchao supports the adsorption of international mainstream chat windows or browsers, and calls the words at any time.

Can words be renamed or classified?
support. Users can edit titles, grouping and sorting at any time to keep the structure clear.

Dingchao is a must-have smart reply tool for global marketing customer service. It supports automatic adsorption of multiple international chat platforms and browser windows, allowing customer service teams to efficiently manage cross-platform conversations and quickly respond to customer needs.
Whether it is brand overseas, cross-border marketing, or multi-account customer service collaboration, Dingliao can make communication more efficient.
👉 Try Dingliao Intelligent Customer Service Assistant now