Preface

Every customer service person has his or her own commonly used communication tone and expressions.
However, when facing different customers, different countries and different platforms, memory and manual search can no longer meet the high-frequency work rhythm.
The personalized phrase library management function provided by Dingliao Intelligent Customer Service Assistant allows each user to create his or her own "communication arsenal" to respond to various scenarios quickly and accurately.

A structured management approach customized for individuals

Dingliao supports users to create private conversation libraries and helps customer service organize content through a clear hierarchical structure.
you can:

Create independent groups for different business scenarios;

Add notes, labels and sorting to each piece of conversation;

Search the desired reply content at any time by keywords.

This structured approach not only makes responses more orderly, but also makes the accumulation of new talking skills simple and natural.
As the number of uses increases, your personal vocabulary library will gradually form an efficient and accurate communication system.

The application of Hua Shu is faster - mouse+shortcut key dual driver

Dingliao takes "call speed" to the extreme.
When the customer service needs to reply to the customer, he only needs to click on the words, and the system can instantly copy or send the relevant words;
Frequently used content can be set as a quick send item for one-click reply to improve response speed.
Whether it is pre-sales consultation, event responses, or after-sales instructions, we can respond within seconds.

This lightweight, interference-free design allows customer service to seamlessly switch between different windows without leaving the work interface.

Make speaking skills more suitable for communication in multiple scenarios

Dingliao supports import, edit and rename functions, allowing users to continuously adjust the speech structure according to actual needs.
For example:

Exclusive categories can be created for different platforms (WhatsApp/Messenger/Telegram);

For different language markets, corresponding versions of content can be added;

For specific festivals or activities, short-term phrases can be updated in batches at any time.

Through this flexible configuration, customer service no longer needs to rummage through old documents, but can always quickly respond to customer needs in a unified and clear system.

Conclusion

Communication is a kind of efficiency and a kind of professionalism.
Dingchao allows customers to transform from "temporarily looking for content" to "system management content". From then on, every reply will be more calm, accurate and warm.
This exclusive vocabulary library not only saves time, but also helps you create a consistent service experience.

FAQ

Can Dingliao set up vocabulary for different platforms?
Can. You can save them by platform or customer type for quick recall.

Does it support custom shortcut keys?
Supported, users can set shortcut keys for commonly used speech skills to achieve quick sending.

Is batch import supported?
support. Users can import excel files and the system will automatically recognize and classify them.

Dingchao is a must-have smart reply tool for global marketing customer service. It supports automatic adsorption of multiple international chat platforms and browser windows, allowing customer service teams to efficiently manage cross-platform conversations and quickly respond to customer needs.
Whether it is brand overseas, cross-border marketing, or multi-account customer service collaboration, Dingliao can make communication more efficient.
👉 Experience Dingliao Intelligent Customer Service Assistant now