Preface

More and more customer service and marketing teams interact with customers on the web, such as web online customer service, CRM backend, order management systems, etc.
But switching between web pages and chat software is still cumbersome. Dingchao uses the browser adsorption mode to make the web page become the workbench of customer service.

The fragmentation problem of web communication

Customer service often handles web orders and responds to chat messages at the same time.
However, frequent switching between the two systems greatly reduces efficiency.

Dingchao’s browser adsorption function can automatically identify the current web page and attach it to the side of the page.
Customer service can call the vocabulary library, translation function, AI polishing and quick reply without leaving the webpage, greatly shortening the response time.

Adsorption window + AI vocabulary library to build an efficient web customer service scenario

Dingchao can not only absorb web pages, but also automatically recommend words according to the content of the page.
For example, when customer service is viewing the order details page, Dingliao can identify the customer's inquiry intention and automatically pop up the corresponding reply template.
This makes web customer service no longer passive, but enables intelligent assistance and active response.

Seamless integration, lightweight and efficient

Dingliao's browser adsorption system does not require the installation of plug-ins, is lightweight, stable and compatible.
It supports one-click language switching and multi-platform synchronization, allowing customer service to achieve full-featured operations on the web page.

From marketing conversion to after-sales communication, Dingliao makes the "browser workbench" a new engine for customer service efficiency.

Conclusion

Dingliao browser adsorption mode is an important step in the evolution of traditional customer service tools to intelligence.
It makes the web page no longer just an operation background, but a real communication center.
For global customer service and overseas companies, this means more efficient team collaboration and a more extreme customer experience.

FAQ

Does browser adsorption require plug-in support?
No plug-ins are required, the system automatically recognizes the structure of the web page and completes the adsorption.

Does it affect web page loading speed?
Dingliao adopts a lightweight design and does not affect web page performance.

What major browsers are supported?
Supports mainstream browsers such as Chrome, Edge, and Firefox.

Dingchao is a must-have smart reply tool for global marketing customer service. It supports automatic adsorption of multiple international chat platforms and browser windows, allowing customer service teams to efficiently manage cross-platform conversations and quickly respond to customer needs.
Whether it is brand overseas, cross-border marketing, or multi-account customer service collaboration, Dingliao can make communication more efficient.
👉 Experience Dingliao Intelligent Customer Service Assistant now

Dingliao Intelligent Customer Service Assistant: Browser adsorption mode creates a new generation of customer service workbench